MANAGE, SUPPORT AND SECURE YOUR IT

Edge IT provides simple yet secure managed IT services designed to be Cyber Essentials compliant. Our managed services help align IT to business goals ensuring the business is supported by IT and not burdened by it. Contact us now to find out more.

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Managed IT

SUPPORT SERVICES INCLUDED

  • 24/7 Help Desk Support

    Our help desk team are remotely available 24/ 7 to respond to and remediate technical incidents requiring urgent assistance.

  • On-site Support

    In instances where a remote issue can’t be fixed, we’ll escalate the issue and deploy an expert to your site to investigate and remediate the problem.

  • First Response SLA

    All incidents and service requests reported are backed by a first-response service level agreement ,ensuring a rapid response inline with it’s priority.

  • VIP Priority

    As a business owner or primary contact, you’ll receive top priority. Our team will be on-hand to deal with any incidents and provide the assistance you need.

  • User Administration

    When hiring a new starter or offboarding a leaver, we’ll be there to assist with the necessary changes.

  • Asset Management

    Documentation of your hardware and software, including SaaS, installed applications and lifecycle management.

  • 24/7 Device & Network Monitoring

    Your servers and workstations will be monitored, and maintained to ensure they operate with minimal disruption.

  • Partner Success Manager

    Your dedicated point of contact to ensure your business gets the most value from Edge IT. They’ll conduct regular meetings to keep your IT aligned with your business goals.

  • IT Risk Register

    An IT risk register will be maintained by our team and reviewed, and presented to the business every quarter.

  • IT Roadmap & Strategy

    Your Technical Lead and Partner Success Manager work with you to create an IT roadmap and strategy, aligning IT and business goals whilst helping manage your IT budgets.

  • Support Hub

    Our simple-to-use IT Support Hub makes it easier for users to raise tickets, request a service, access training, view reports and invoices, all in one place.

  • Comprehensive Reporting

    Transparent reports summarising our services, including visibility of licensed subscriptions, supported devices and users, security events and user training.

Managed IT

BUSINESS CONTINUITY SERVICES INCLUDED

  • Microsoft 365 SaaS Backup

    A backup solution that mitigates risks and safeguards valuable data stored in Microsoft 365.

  • Server Backup

    Reliable data protection, ensuring recoverability of any critical server data or when required to maintain data for a specific period of time.

  • Server Recovery Testing

    Full restoration of business critical servers, tested and reported on once per quarter.

Managed IT

SECURITY SERVICES INCLUDED

  • Cyber Essentials

    Our entire managed service offering aligns with the UK’s government-backed cyber essentials scheme to help protect your organisation against compliance issues, online threats and data breaches.

  • 24/7 Endpoint Security

    An enterprise-level security solution for small to medium businesses, supported by our 24/7 security operations centre, protecting your systems from malware day and night.

  • Email Security & Protection

    A Cloud-based email security solution to help protect employees from cyber threats, reducing malware and spam from infiltrating your inbox, coupled with 24/7 email continuity.

  • Security Awareness Training

    Train your staff to improve their awareness and reduce the risk of becoming a victim to your business. The training and simulations provided build a human firewall to keep your data safe.

  • Business Password Manager

    Ensure all passwords in your business are unique and secure and be notified of vulnerable and compromised credentials.

  • Dark Web Monitoring

    In addition to the password manager, we analyse lists of stolen credentials and PII shared on the dark web, and alert you to possible breaches.

  • Multi-factor Authentication

    Enhances security and reduces the risk of unauthorised access to sensitive data and business systems.

  • Secure Internet Access

    Protect your browsing activity, wherever you are, with our always-on Secure Internet Gateway.

  • Patch Management

    We actively monitor and patch all critical systems and applications throughout your business, in line with best practices.

Enquire About Our Managed IT & Security Services Today. Get Started

Industries We Work With

STRATEGIC RECOMMENDATIONS
FOR YOUR INDUSTRY

Legal & Law

Real Estate

Professional Services

Finance & Insurance

Manufacturing

eCommerce & Retail

Hospitality

Construction & Contracting

Logistics & Distribution

and More!

Professional Outsourced and Managed IT Catered to All Industries.

How It Works

GET A QUOTE FOR AN
OUTSOURCED IT SOLUTION

  • Schedule

    After submitting your details, you’ll book a swift IT discovery call that suits a time for you.

  • Discuss Your Needs

    We’ll learn about your business, how you use technology, and what you want to get out of IT.

  • Quote & Visit

    We’ll come to you, explore your options, answer all your questions and plan a strategy for success.

  • Onboarding

    We’ll get everything configured and secure, with a customer experience like never before.

How It Works

GET A QUOTE FOR AN
OUTSOURCED IT SOLUTION

  • Schedule

    After submitting your details, you’ll book a swift IT discovery call that suits a time for you.

  • Discuss Your Needs

    We’ll learn about your business, how you use technology, and what you want to get out of IT.

  • Quote & Visit

    We’ll come to you, explore your options, answer all your questions and plan a strategy for success.

  • Onboarding

    We’ll get everything configured and secure, with a customer experience like never before.